I been working at Walmart for almost four years now. Two of those years, I worked as cashier. And currently, I work on the floor, where I organize and clean up a section during my work shifts, put returns back where they are supposed to go, and try to help customers with their needs.
When I first started working for Walmart, I was nervous and afraid, as this was my first paying job. I was thinking ‘What if I screw up?’, ‘What should I do?’ and ‘What if the staff doesn’t like me?’
Thankfully, the staff of Walmart has been supportive the whole time I have been there, and I’m fully confident they will continue to do so as long as I work there. They make accommodations for me so I can work comfortably, they allow me to approach them with problems, and they try to keep an eye out for me in general, always willing to give me advice if I need it. They even recommended that I try working on the floor when they had to switch purely to express, as they were worried, I wouldn’t like working on express.
Because of this, I love my job and I feel like I am supported fully. I love working on the floor, being able to move around a bit more, and being organize things. But more importantly, I love being able to help the customers find the things they are looking for. It really makes me feel appreciated and that I am a valued worker.
Throughout my time at Walmart, I had many different experiences with both the staff and the customers, both good and bad. Times such as running to get a clearly frustrated woman a cart, speaking to my manager about how I feel like they were starting to ignore me, or having a customer yell at me over Chips Ahoy cookies. And every time I had something happen to me, I try to take a lesson from the experience so I can learn from it.
What exactly have I learned from working from Walmart?
Try to communicate with your staff: If you have a problem, you need to tell someone right away. You shouldn’t be afraid of getting into trouble if you have a problem. People are very understanding, and would try to figure out a way to solve a problem. If you don’t be honest about how you are feeling, most likely, the problem is only going to get worse down the line.
Don’t be afraid to ask for help: You aren’t always going to be perfect. You are always going to run into a problem here and there. If you need to ask for help, ask. Don’t try to solve the problem yourself if you can’t fix it by yourself. And Walmart is not going to judge you if you need to ask for help. If they don’t get to you right away, try to remember that the staff has responsibilities as well, so try to be patient. And if you need to, just ask for help again after a few minutes if no one comes to help right away.
Always try to help the customer if you can: Regardless if they seem grouchy, or are having a good day, always try to help the customer with what they need. Try to give them the best service that you can, and remember that Walmart wants to ensure that the customer as the best experience they can. If you don’t know how to help the customer, call for help to ensure the customer gets what they are looking for, or how to give the customer the best service as possible.
It’s Okay to Say No: If you are feeling uncomfortable about something, you need to let the staff know as soon as possible. Walmart values it’s workers, and they want to make a good working experience for them. So, you can explain to them if you are feeling unsafe or uncomfortable about something.
Remember your Boundaries: Try to focus on your job, and don’t step into anything else unless you feel like it’s absolutely necessary. Some people won’t appreciate it if you get involved in their businesses, as it makes you look unprofessional and you don’t respect them. And don’t try to play around, as it would look unprofessional.
Be Flexible: Things are going to change, whatever it is big or small, or whatever the staff has a say in it or not. So, try to accept the changes. It may be good for you in the long run.
Respect the Staff and Make Sure You are being Respected: Respect is a two-way street: You have to expect to be respected, while at the same time you have to give respect in return. If you feel like you aren’t being respected, you have to tell them right away. At the same time, you need to respect the staff, as they have their own responsibilities to worry about as well. And while it may look like you aren’t being respected, 99% percent of the time they actually do respect you.
I hope that I will be able to keep working at Walmart for more years to come, and I hope that I will be able to continue being a valued employee.